Asurion insurance

Asurion insurance is a device protection service that covers electronics against damage, loss, or theft, offered through providers such as AT&T and Verizon. Asurion policies typically cover accidental damage–including cracked screens–and hardware failures for smartphones, tablets, and laptops.

Customers file claims online via the Asurion portal or mobile app, submitting device details and incident descriptions. Approved claims usually result in same-day device replacement or repair; for example, Verizon users receive replacement devices within 24 hours in 97% of cases, YourInsurance.info reports.

Monthly premiums range from $8 to $15 per device (2024 data), with deductibles from $29 (screen repair) to $299 (device replacement). Asurion covers up to three claims within a rolling 12-month period per device, according to provider guidelines like Sprint Complete.

Policy exclusions include cosmetic damage, pre-existing conditions, and unauthorized modifications–examples: intentional damage or non-original parts. Asurion partners with major carriers (e.g.

T-Mobile Protection, Cricket Protect) instead of selling coverage directly to consumers. Customers track claim status via text updates and online dashboards accessible through carrier accounts.

Cancellations require contacting the carrier directly–AT&T allows policy termination at any time without penalty. Replacement devices are typically certified refurbished models meeting manufacturer quality standards per Asurion documentation.